Serving India's leading brands since 2014

AI-Powered Collections & Customer Experience — at Scale.

From debt recovery to customer onboarding, healthcare appointments, and telecom retention — Eshil delivers omnichannel BPO and AI-driven contact center services in 8 Indian languages, 24×7, across 3 cities.

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Consulting · Business Process Outsourcing · HR Services
Live conversation · WhatsApp · Hindi
Namaste Ramesh ji, aapka loan EMI ₹5,200 overdue hai. Aaj payment karne ke liye link bhej rahe hain.
Salary 5 tareekh ko aati hai, tab tak ruk sakte ho?
Bilkul. Maine 5 tareekh ka reminder set kar diya hai. Aap chahein toh partial payment ab kar sakte hain?
✓ Outcome: payment_committed · Auto-logged
2014
Year Established
8
Indian Languages
24×7
365 Days Coverage
3
Locations · India
About Us

A Decade of Customer Experience Excellence

Eshil Enterprises was founded in 2014 by a senior team drawn from the telecom, banking, healthcare, and financial services industries. Today we operate from three offices across Bangalore and Hyderabad, with decentralized contact centers that bring local linguistic and cultural advantages to every engagement.

A process- and technology-driven company at heart, we have begun procedures for ISO:27001 compliance and combine best-in-class operational frameworks with proprietary analytics and AI to deliver consistent, high-quality outcomes for our clients.

Whether the channel is voice, email, chat, or social — and whether the use case is debt collection, customer onboarding, or sales — we design and deploy robust customer experience programs covering every touch point in the customer lifecycle.

10,000 sq ft
Bangalore office — expandable to client need
3 Cities
Bangalore (HQ + WOC Rd) and Hyderabad
ISO 27001
Compliance procedure in progress
Voice + Digital
Telecalling and Field Collection under one roof
What We Do

Every Channel. Every Language. Every Customer.

Expert in providing voice and digital services in 8 regional Indian languages — for everything from NPA collections to onboarding and grievance redressal.

📞

Collection Calling

End-to-end recovery across the bucket lifecycle — from soft reminders to NPA — backed by AI voice agents and human escalation paths.

  • Bucket 0–90 Collection Calls
  • NPA Collection Calls
  • Hybrid telecalling + field recovery
  • Promise-to-pay capture & tracking
🔔

Reminder Calling

Pre-due, due-date, and post-due reminders delivered with the right tone and language — across voice, WhatsApp, and SMS.

  • Payment Reminder Calls
  • Welcome Calls
  • EMI & Renewal Reminders
  • Multi-channel cross-routing
💼

Sales Calling

Outbound campaigns optimized for conversion — from digital loan sales to financial product cross-sell.

  • Digital Loan Sales
  • Financial Product Sales
  • “Crack the Not Eligible” campaigns
  • Real-time CRM & disposition tracking
🛟

Support Calling

Inbound and outbound support that resolves customer issues quickly while improving CSAT.

  • Grievance Redressal
  • Customer Retention & Win-Back
  • Product / Offer Support
  • Live transfer to specialists
📋

End-to-End Data Management

A dedicated vertical for back-office, document management, and data verification — under the same client umbrella.

  • Customer Data Verification
  • Loan Processing
  • Document Management (DMS)
  • Back-Office Support
📊

Analytics & Insights

Every call and message is transcribed, analyzed, and outcome-coded — so clients see exactly what's working.

  • Real-time client dashboards
  • Outcome & intent scoring
  • Recovery rate / channel ROI
  • Daily & weekly MIS reporting
Industries We Serve

Vertical Depth, Not Just Horizontal Scale

Our teams are organized by industry, so every campaign has agents who understand the product, the regulator, and the customer.

Financial Services

NBFC · Banking · Lending
  • Welcome / Onboarding
  • Data Verification
  • Loan Disbursement Support
  • Digital Journey Assistance
  • “Crack the Not Eligible” Calling
  • Payment Reminder & Bucket X to NPA Collection

Telecom

Postpaid · Prepaid · Broadband
  • Welcome / Onboarding
  • Customer Support
  • Product / Offer Selling
  • Payment Reminders
  • Customer Retention
  • Customer Win-back

Healthcare

Hospitals · Diagnostics · Maternity
  • Appointment Booking & Re-scheduling
  • Scan & Lab Test Appointments
  • Lab Report Follow-up
  • Doctor Availability Enquiries
  • Birthing Packages
  • Video Consultation Co-ordination

Real Estate & Workforce

Real Estate · Contracting · HR
  • Workers Onboarding
  • Contractors Onboarding
  • Registration Facilitation
  • Job Mapping
  • Document Collection & Verification
  • Real-Estate-related Engagement
Why Eshil

Four Pillars That Drive Client Delight

01

Management Focus on Processes

Best-in-class processes and frameworks in place, backed by technology and analytics. Management Reviews, frequent Pool Reviews, and senior-management out-of-the-box thinking — reports and trackers act as a clear differentiator versus other agencies.

02

Hybrid Presence

Telecalling and Field Collection activities under a single umbrella, catering to varied customer needs. A separate vertical for DMS, Data Entry, and Process Handling means single-window solutions for our clients.

03

Technology Leverage

From predictive dialers and AI voice agents to real-time client dashboards and automated outcome classification — our tech stack gives Eshil a clear edge over traditional competitors.

04

Quality Focus

Focus on First-Time-Right (FTR), with RCCA, FMEA, and other Six Sigma principles applied across every process. Relentless focus on execution, moving toward a zero-defect culture, with ISO 27001 procedure underway.

Operations Excellence

Built for Coverage, Quality, and Scale

Process maps, SOPs, checklists, and FAQs ensure consistent delivery from day one — with the right ratios and right rhythm.

Coverage & Visibility

  • 24 × 7 × 365 operations
  • Multilingual coverage (8+ Indian languages)
  • Debriefing and daily huddles
  • Real-time client dashboards

Quality Audits

  • 4 calls / week / advisor audited
  • Randomized call selection
  • Coaching and feedback loops
  • Monthly Product Knowledge Test (PKT)

KPIs & Metrics

  • Project-specific process KPIs
  • AHT, Service Level, Abandon Rate
  • Volume & productivity tracking
  • KRA / KPI-mapped agent performance

Staffing

  • 10–15% buffer on-floor for absenteeism
  • Volume variation handling
  • Process maps, SOPs, checklists, FAQs
  • Higher initial QC, gradual ramp-down

Operations Ratios

Agent : Team Leader20 : 1
Agent : Quality50 : 1
Team Leader : Ops Manager6 : 1
Agent : Trainer100 : 1

Good Practices

  • Every call recorded for audit & dispute
  • QAs observe full caller experience
  • Weekly self-call-listening sessions
  • Compliance scoring on every audit
Contact-Centre Technology

Built on Enterprise-Grade Dialer & CRM Stack

PRI and GSM gateways used interchangeably — with predictive, progressive, and manual dialing modes for every campaign type.

📡
Multi-input Channels

PRI and GSM gateway used interchangeably for high-volume outbound capacity.

⚡
Powerful Campaigning

Predictive, Progressive, and Manual modes — selected per campaign type and bucket.

🎧
Call Barge-in & Conferencing

Supervisors can join live calls, escalate to specialists, or warm-transfer to clients.

💾
Full Call Recording

100% recording for audit, dispute management, and downstream training data.

🧩
Configurable CRM

Built-in CRM tightly integrated with the dialer — customized per client requirement.

🏷️
Disposition Codes

Project-specific disposition codes for clean outcome attribution and analytics.

📊
Real-time Dashboards

Live agent / call / system status monitoring for supervisors and client SPOCs.

📞
Soft Phone Capability

X-Lite, Eyebeam, Twinkle and other soft-phone clients supported for distributed teams.

Transition & Onboarding

From SOW Sign-off to 100% Production in 3–5 Weeks

Quality is given priority over quantity from day one. The plan may flex based on training man-days.

Week 0 – 1
SOW / MSA Sign-off
Due diligence, scope lock
Week 0 – 4
Hiring & Tech Setup
Resources, infrastructure, UAT
Week 4 – 5
Training
Product + process training
Week 5 – 7
OJT + Certification
On-the-job training
Week 7 – 9
Go-Live & Ramp
100% production volume
Trusted Partners

Recovering for India's Leading Fintechs

From early-stage delinquencies to late-bucket recovery, we work with NBFCs across consumer lending, BNPL, and rental finance.

Other brands we've served

A decade of trusted partnerships across BFSI, Telecom & Healthcare

freo PAY
MoneyTap
Paytm
BharatPe
ACT Fibernet
Furlenco
Navi
Kissht
Bajaj Finserv
Airtel
Ujjivan SFB
Jana SFB
Fullerton India
Federal Bank
SMFG India Credit
weRize
TATA PLAY
Cancer Healer Centre
+ More
Technology Partner

Powered by NexShift AI

Our AI voice and WhatsApp stack is built on NexShift AI — a Meta-verified WhatsApp Business Tech Provider serving India's leading fintechs.

NexShift AI

Enterprise-Grade AI, Backed by Meta

NexShift AI provides the end-to-end voice and conversational AI infrastructure that powers Eshil's recovery campaigns. Their platform is verified by Meta as an official WhatsApp Business Tech Provider — bringing the same enterprise-grade messaging compliance, security, and reliability that Meta requires of its partners directly to Eshil's clients.

Meta Verified Business WhatsApp Tech Provider Enterprise AI Stack
Built for Trust

Compliance-First by Design

Every interaction follows RBI's Fair Practices Code with full audit trails and lender-controlled escalation paths.

🛡️

RBI FPC Compliant

Calling windows, tone guardrails, escalation policies

🔒

ISO 27001 in Progress

Information security management framework

📋

Full Audit Trails

Every call recorded, transcribed, retrievable on demand

⚖️

DPDP Aligned

Borrower consent, data minimization, right-to-erasure ready

Our Locations

Three Centers, One Unified Operation

Headquarters

Bangalore — Rajajinagar

No. 150, 'Ganga Bhavani Arcade'
19th Main Road, 2nd Block
Rajajinagar, Bangalore — 560 010

Operations

Bangalore — WOC Road

No. 168, 2nd Floor
WOC Road, Manjunath Nagar
Bangalore — 560 010

Operations

Hyderabad — Begumpet

No. 1-8-506/2/b
Prakash Nagar, Begumpet
Hyderabad, Telangana — 500 016

Recover More. With Less.

See how AI-driven collections and 24×7 multilingual operations can lift your recovery rate by 30%+ while cutting cost per contact. We'll run a 30-day pilot on your real portfolio.

Email Us → Call +91 99455 90902
Contact Person
Santhosh
+91 99455 90902
Email
bcsanthosh.shetty@eshilenterprises.co.in
Headquarters
No. 150, 'Ganga Bhavani Arcade',
19th Main Road, 2nd Block,
Rajajinagar, Bangalore — 560 010